This Policy was last reviewed and updated on: 25.11.2022
Dhani Hoppen values and respects the privacy of the people we deal with. Dhani Hoppen is committed to protecting your privacy and complying with the Privacy Act 1988 (Privacy Act) and other applicable privacy laws and regulations.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● mailing or street address;
● email address;
● phone number
How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend an event;
● subscribe to our mailing list
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● our third party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors;
● the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
Dhani Hoppen will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);
Our website uses pixels to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' or contacting us using the details set out in the “How to contact us” section.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Dhani Hoppen will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 days.
Links to third party sites
Dhani Hoppen website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website.
We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
You have the right to contact the Office of Australian Information Commissioner at
www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us through our website.